Patient Reviews

"BBL had been my go to for hydra facials for a couple of years. It was recommended to me by a friend and since then I’ve referred my mom, husband, and several friends. Great medspa. Wide array of services. I have always been pleased with my services. I would come here for hydrafacials only - no injectables - although I appreciate that the staff who perform injections like Botox are nurses so if I decide to get Botox, I am under competent care. The space is small but luxurious clean and beautiful. Judy Kim is my favorite. She is kind, personable, knowledgeable, funny, and does a great job. I have deducted 2 stars (originally 1 but have since changed my mind since discussing various issues with my dermatologist and realizing how appalling some of my less than perfect experiences were).. for the price point, I believe everything should be near-perfect here especially customer service and professionalism/courtesy. One instance was when I booked hydrafacials over the phone for my mom and myself. Unfortunately, there was a miscommunication and my mom was charged for a deluxe hydrafacial even tho I booked her for a traditional hydrafacial (I didn’t even know there was such a thing as deluxe). My mom didn’t want to contest the extra $ but I called after the fact when we were confused why hers was more $ than mine. They maintained that this is what I scheduled and what she got and did not offer to reverse the added charge. The second thing (which has happened on several occasions and several times in each session) is that I’ve been aggressively upsold many times (not by Judy, to be clear). When Judy was away from the office on leave, I saw another esthetician who was equally skilled BUT aggressively recommended a much more expensive treatment that was outside of my current budget. I’m sure this treatment is incredible - in fact, I want it - but I am not comfortable spending several thousands on my face right now, maybe ever. In an effort to get me to purchase a much more expensive facial procedure and get better results, I was told that the hydrafacials I was getting were essentially pointless and not worth the $ I was spending. I was told over and over again how great this other procedure was even though I said multiple times that it was too much $ for me at this time. The procedure, while probably amazing and something I might get someday, is several hundreds of dollars after completing the recommended series plus product purchase, and I thought I made it painfully clear that it was something I wasn’t ready to invest in right now. During at least 2 hydrafacials, I was told over and over again how much I needed this other procedure, making me feel frustrated and disappointed that the hundreds I was spending on hydrafacials were a waste and that I needed to spend a thousand+ in order to “fix all of my problems.” It got to the point that it was embarrassing and exhausting. There’s only so many times I can politely laugh before I just feel kind of bummed out. I was also greeted once (by same employee) and told my skin looked “so bad.” Believe me, I was aware. I was going through a lot of stress and my skin was far from it’s best. But that’s why I was there. Finally, I was asked mid service what my political party registration was and I was campaigned to vote for a particular government official based on the person being a loved one of my esthetician. I found this to be in very poor taste. So! Those occurrences warranted my 2 star deduction. Would re book with Judy again for another hydrafacial; however, I am also considering other spas in the area who also offer hydrafacials at the same price point after all the little BS experienced here. We’ll see where I end up next!"